Collateral & Claim Settlement Coordinator

Job Category: Servicing

Requisition Number: COLLA
005793

• Posted:
  March 26, 2026
• Full‑Time

Centennial Park, AZ 86021, USA

Process the completion of a loss mitigation or foreclosure determination. Compile all relevant documentation, update systems, update/submit collateral, compile/submit claims, and process invoices. Monitor payment of claims including items that were not reimbursed and timing. Update appropriate workstations, default reporting, and other internal reporting mechanisms through each step of the process.

Ensure compliance with company policies, investor guidelines, and regulatory requirements.

• Maintain workstation and notes to reflect the account status for proper internal communications.
• Monitor incoming communications through group inbox, personal inbox, tickets, tasks, and other workflow queues.
• Update monthly default reporting and review any exceptions that require system maintenance for FHA/SFDMS, USDA, VA/VALERI, FNMA, FHLMC, and PMI companies.
• Remain apprised of all investor, agency, and regulatory updates to available programs.
• Process updates to collateral and monitor/pay any associated invoices.
• Follow collateral custodian protocol with appropriate document request forms, file management, etc. as outlined in the PRMI Collateral Policy.
• Compile claim documentation and complete forms for submission:
  • Escrow advances
  • Delinquency arrears
  • Advances (fees/costs)
  • Property Inspections
  • Property Valuations
• Timely submit claim documentation for reimbursement and monitor for errors/responses.
• Monitor open and unpaid claims and follow‑up with agency/investor on payment.
• When funds are received, prepare posting instructions and general ledger updates for cash and accounting teams for processing.
• Monitor for investor reporting and cash reporting exceptions with PMSI.
• Draft collateral documents and update workstation/system for approved assumptions.
• Draft collateral documents and update workstation/system for approved recasts.
• Perform monthly reviews to validate workstation setup, default reporting, loan status, notes, etc. to ensure accuracy.

• Strong communication, analytical, and problem‑solving skills
• Excellent verbal and written communications skills
• Ability to multi‑task efficiently
• Strong organizational skills and attention to detail
• Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

• High School Diploma

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

The ability to work extended hours may be required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.