Lead Residence Night Coordinator - Grand Canyon South Rim

Overview

Live. Work. Explore. as part of our Administrative/HR team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests.

Lead Employee Residence Night Coordinator – oversee employee resident coordinators, provide cleaning services, maintenance and enforcement of company policy in assigned housing areas.

Position Type:
Full-Time, Year-Round
Pay: $18.45 per hour

Schedule:

3 pm – 12 am (subject to change). Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays).

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim.

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401 k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free Wi Fi
• Paid day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Oversee the work of the night residence coordinators, including assigning tasks, providing guidance, and input on job performance and evaluations.
• Oversee and clean employee housing facilities and areas, including but not limited to dormitory rooms, employee cabins, apartments, houses, vacant trailer sites, washrooms, laundry rooms, hallways, storage rooms, porches & entryways, common areas, and maintain grounds in assigned areas.
• Serve as the primary liaison between the employee residence attendant and high levels of management.
• Provide training in procedures and best practices to maintain consistency in daily tasks.
• Provide guidance and direction in resolving more complex or sensitive resident issues or conflicts.
• Lead or coordinate special projects related to resident housing programs.
• Oversee and provide transportation services to employees and assist with moving furnishings, employee belongings, and disposing of trash as needed.
• Check in new arrivals following the proper check‑in process, including greeting new employees; completing check‑in paperwork, giving them a tour of the grounds and facilities, and explaining house rules to them when the resident coordinator is not available.
• Foster a positive community among residents. Create engagement activities at the residential units.
• Adhere to all safety, risk management policies and procedures, including wearing required personal protective equipment while performing tasks.
• Inspect individual rooms, cabins, trailer sites or apartments as residents move or terminate employment to ensure the space is clean and free of damage.
• Turnover vacant units as soon as possible to prepare for the next resident.
• Responsible for checking other residential units and ensure employee housing policies and procedures are adhered to.
• Conduct pre‑arrival room inspection process and complete turnover checklist.
• Respond to lock‑out requests.
• Report maintenance problems and other needed work in employee housing facilities including paint requests, carpet cleaning, etc.
• Submit requests for supplies through the Resident Administrative Assistant.
• Contact Fire & Security and/or National Park Service Rangers as necessary for medical and/or security situations.
• Foll…