Membership Coordinator

Turn Your Passion for the Outdoors into a Career

Do you come alive on the trail? Love hiking, birdwatching, camping, or simply spending your days surrounded by nature? If the idea of wearing hiking boots to work, spotting wildlife during your lunch break, and being part of a collaborative, mission-driven team excites you, then Boyce Thompson Arboretum may be the perfect place for you.

Founded in 1924 by mining pioneer William Boyce Thompson, Boyce Thompson Arboretum is Arizona's oldest and largest botanical garden. Situated on 374 breathtaking acres at the base of Picket Post Mountain and bordering the Tonto National Forest in Superior, Arizona, the Arboretum offers a truly unique work environment unlike any other.

Our living collection showcases extraordinary plants from the world's deserts and arid regions alongside the native beauty of the Sonoran Desert. Every day brings opportunities to experience nature firsthand, with miles of scenic trails, spectacular mountain views, and abundant wildlife throughout the grounds. It's not unusual to encounter javelina, bobcats, roadrunners, hummingbirds, and a variety of native and migratory birds while working and exploring the Arboretum.

As an independent nonprofit organization, we're united by a shared passion for conservation, education, horticulture, and creating meaningful experiences for our visitors. We value teamwork, stewardship, curiosity, and a deep appreciation for the natural world.

Located just 30 minutes from Mesa and one hour from downtown Phoenix, Boyce Thompson Arboretum offers the opportunity to build a rewarding career while enjoying the beauty, adventure, and tranquility of the Arizona outdoors.

If you're looking for more than just a job—and want to be part of a community that inspires connection with nature every day—we'd love to hear from you.

As part of Boyce Thompson Arboretum's Development Team, the Membership Coordinator is responsible for creating an exceptional member experience. This role will provide support for the growth of the membership program will support transitioning members to donors through solicitation, stewardship, and renewals. This position is responsible for the day-to-day administration of the membership program, donor engagement activities, and outreach efforts. Working closely with the Director of Development and managed by the Development and Membership Officer, this role ensures a high-quality member and donor experience through strong communication, accurate data management, and proactive engagement.

• Assist with the monthly membership renewal program, which includes acquisition, renewal, upgrade, and retention strategies.
• Support administrative tasks related to membership and development program to include data entry into CRM systems, daily mail log support, and gift acknowledgement process.
• Responsible for planning and implementation of membership events and engagements.
• Support the engagement of members through membership events, answering inquiries in person, phone, or email. This position requires seasonal support in our membership office to provide excellent customer service to all members and prospective members.
• Support the implementation of XTruLink software and provide troubleshooting support to members and visitors as needed.
• Develop and implement member surveys to assess satisfaction and gather insights into members, record information in the CRM.
• Coordinate new and lapsed member campaigns, including direct mail, online, and onsite promotions and provide a thorough analysis of campaign results to Membership and Development Officer.
• Assist the Membership and Development Officer with strategic planning to support consistent membership program growth and retention.
• Responsible for monitoring membership budget for expense tracking, submission of invoices to the Finance Department and tracking revenue goals.
• Manage a portfolio of donors and members ($250–$1,000), focusing on cultivation, retention, solicitation, upgrades, and renewal strategies.
• Respond to member and donor inquiries and provide high-level stewardship and relationship management.
• Collaborate with…