Photo Experienced Ops Manager

Photo Experience Ops Manager

The Photo Experience Operations Manager will be responsible for the direct oversight of all photography related responsibilities at Grand Canyon Resort Corporation. This includes the direct supervision of a team of Photography Guides and Sales staff with the responsibility of taking creative, unique photographs of all Grand Canyon Resort Corporation guests. Ensures Photographers are engaging guests and serving as tour guides at Grand Canyon West, while also taking multiple photos.

Ensures all camera and computer equipment is in good working condition and that Photographers have the supplies and equipment needed. Works with IT and all photography hardware and software vendors to ensure in-house and third party photography hardware and software are operating optimally and maximizing potential revenues. Responsible for daily scheduling of employees to ensure coverage at Grand Canyon West, as well as GCRC East Operations.

Ensure all employees are properly trained and able to utilize all photography related equipment to its full potential. Will also be responsible to ensure that the Photography team is providing outstanding guest service at all times for all guests at GCRC.

The position is located in Peach Springs, Arizona, and is part of the Marketing department. It is classified as Exempt with a salary range of E2. The supervisor for this position is the Chief Marketing & Revenue Officer (CMRO).

The position description is not meant to encompass all aspects of the position; other duties may be assigned.

The Photo Experience Operations Manager will:

• Direct supervision of Photographer Guides and Sales team.
• Ensure Photographers are engaging guests, acting as tour guides at Grand Canyon West, and taking creative photographs that appeal to our guests and result in photo package purchases and increased revenues. Photography team must also ensure customer flows are meeting expectations.
• Ensure all camera equipment and software is in excellent working condition and all employees are trained on all appropriate equipment and software. Must also train employees on creative photography and on enhancement techniques using software.
• Perform regular and timely Performance Review discussions and documentation with the photography and sales teams, and promote a positive working environment while providing individual growth opportunities for direct reports.
• Assist guests with questions they have regarding Grand Canyon West, the Skywalk, East Operations, Guano Point, Hualapai Point, Hualapai River Runners, and Hualapai history and culture. Provide and promote outstanding guest service Every Guest, Every Time.
• Responsible for scheduling photography and sales teams at both Grand Canyon West and East Operations.
• Maintain equipment and supply inventory.
• Ensure that all communications are shared with employees in a timely and accurate manner, as appropriate.
• Keep the General Managers and executive team apprised of all issues and concerns.
• Perform other work-related duties as assigned.

Qualifications for the Photo Experience Operations Manager include:

• Bachelor's degree in Business Administration, Marketing, or another related field, required.
• Five (5) years supervisory experience in a high-volume, multi-location business entity with experience using photography equipment, required.
• In lieu of education, ten (10) years of aforementioned experience is required.
• Valid and insurable drivers' license with clean record.
• Preference given to Hualapai Tribal members.

Working Conditions include primarily high-volume resort operations, as well as office environment. Must be able to work irregular hours, nights, weekends, and holidays. Must be able to sit, stand, bend, type, and walk for extended periods. This position will also be exposed to harsh outdoor and weather elements, including extreme heat, cold, sun, wind, rain, and snow. Must be able to conduct themselves professionally and tactfully with employees at all levels of the organization, guests, and vendors, including situations where other individuals may be upset or angry.

Must be able to lift up to 50 pounds. Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B Revised:
June 2026.

Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy.

To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007.…