Marketing Concierge

Marketing Concierge

Join to apply for the Marketing Concierge role at Hilton Grand Vacations

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

• Driven hourly pay
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And much more!

• Generate leads and book qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
• Provide customer and concierge services to all guests, projecting a professional company image.
• Conduct pre‑arrival calls to owners, renters, and exchangers; confirm appointments and improve show rate.
• Complete required paperwork accurately and completely for each tour; ensure availability so as not to overbook tour waves.
• Ensure guests meet minimum eligibility for gifts; promote courtesy tours and follow gifting procedures to meet monthly costs.
• Provide location‑related guest service to resort guests and visitors; advise guests on resort services and distribute only HGV‑authorized information and materials.
• Carry out all reasonable requests by management that one can perform; contact appropriate management with any guest issues.

Work a flexible schedule to include weekends and holidays.

All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

• Experience in customer service for at least a year.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills displayed in person, in written form, and on the telephone.
• Proficiency in English (speak, read, write).

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.