Dispatch Operator Night Shift

Primary City/State:
Various Locations – Phoenix, AZ

Category:
Administrative Support

Shift: Night (3rd shift) – Typing skills required

Department:
Central Communications

This entry-level healthcare position supports hospital operations as a PBX operator and security dispatcher. The role answers calls, dispatches resources to emergencies, and serves as a front-line customer service agent. The position works with state-of-the-art technology including software, surveillance equipment and is part of the hospital’s first responder network. The position may also be required to work on-call.

• Keep customer service as first priority in all interactions
• Answer and respond to internal, external and security dispatch call traffic
• Interact with multiple software platforms to problem solve and serve callers’ needs
• Provide numbers, resources and/or information to callers of all types
• Complete documentation for all calls and service lines supported
• Alert and activate resources to emergency codes, security issues including staff and patient needs
• Cover the Customer Navigation Center’s phones after hours, nights, weekends and holidays
• Activate mass notification calls, paging on-call resources and locate other as needed assets
• Monitor surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms, etc.
• Maintain documentation for security tasks, deploy them to calls and track their movement
• Cover or take calls after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
• Assist in training and precepting new staff
• Help maintain department resources, service books, downtime resources and flip charts

• Education:
  
  High School Diploma or GED required. Associate’s degree preferred.
• Experience:
  
  Call answering and radio dispatching experience preferred. Hospital operator and/or security dispatching experience preferred.