Spa Receptionist - Full Time

CIVANA Wellness Receptionist

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.

This is a full time position. The pay is $17/hour.

You would also be part of one tip gratitude pool at the spa. We need open availability, all shifts, between the hours of 7:30am - 9:00pm, all days of the week for this role, including weekends + holidays.

The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as all computer programs. This person must perform a variety of daily tasks to keep the front desk functioning.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must understand the basic principles of auditing, balancing, and closing out accounts.
• Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook.
• Must have excellent communication skills.
• Must be computer literate and have the ability to learn various software programs/applications.
• Must know how to operate printers and various other office equipment.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.
• Willingness to work flexible hours including days, evenings, weekends and holidays
• Must be customer service focused

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prefer one-year office or other area of customer service experience.

• Using the English language, have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organizations.
• English is required to communicate with guests and management. Must possess the ability to present the Mission of Civana Carefree as in the handbook, verbally and with body language.
• Must speak quietly and in a clear, concise, and confident manner to guests and employees.

• Must possess good decision making ability with regard to guest issues that arise in the moment - without management supervision
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or diagram form. Ability to deal with problems involving several concrete variables in standard situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The…