Activities Games Supervisor Job Sedona Arizona USA,Entertainment & Gaming

Location: Sedona

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us.

Basic Functions:

This position will serve as the primary contact and face of Enchantment executing all Sales and Service responsibilities for all Racquet Sports, Target Sports, and Special Event Activities offered.
Administrative responsibilities include;
Assisting the Director of Activities in planning the annual budget, yearly forecasts, annual capital expenditure,
Responsible for the ordering of supplies according to budget and submitting of invoices in a timely manner.
Under the general direction of the Activities Manager and Director of Activities, facilitate Tennis, Pickleball, Axe & Target Throwing Programs, and Activities Lawn Rentals.
Coordinate and Organize all Special Events including but not limited to Annual Red Rock Holidays, Easter Holiday activities, Trivia Night, etc.
Responsible for the hiring, training, and scheduling, and supervision of all Racquet Sports, Axe Throwing, Trivia Night, Special Events team members.
Responsible for scheduling all team members
Responsible for handling all guest requests, complaints, concerns, and issues in a professional, respectful, and timely manner
In collaboration with the Activities Director revisit and elevate the operation and policies of the racquet, target, trivia, and special events to elevate the guest experience, increase sales, and service making regarding the Games Department including planning the calendar of events for the year as well as booking and supervising any Group-related games events.

Work Performed:

Maintain all equipment, structures, and facilities, perform monthly inspections of all equipment, training and team development, as well as curriculum development. Maintain a professional and presentable guest space including, but not limited to, 2 tennis courts, 5 pickleball courts, Tennis Pro’s office, Tennis Viewing Deck, Games Grotto, Activities Lawn, and the Axe Throwing area.

Promote and market the Games program to guests to ensure profitability

Be an advocate for the Games program to guests to ensure profitability

Take care of Games on the Activities Lawn, clean them regularly and bring them inside during bad weather.

Utilizing booking software to book, track, assign, team members and resources in Flybook. Utilizing booking software to post, track assign activities in guest folios in Maestro.

Responsible for all cash, credit and charges incurred in tennis and activities center

Updating and tracking all department certifications for Tennis team (CPR/AED, First Aid, USPTA, etc.)

Assist in creating and updating Standard Operating Procedures for games programs.

Other duties as assigned

Maintain Games, Target Sports, and Racquet equipment.

Act as an ambassador for the Trail House and the Artist cottage in addition to the Games department.

Supervision Exercised:
Tennis, Racquet, Target Sports and Special Event instructors.

Supervision Received:
Activities Manager & Director of Activities

Responsibility, Authority & Expectations:

Minimum 30 hours dedicated and focused towards sales and a 5-star customer service.

Work schedule assigned by the Manager or Director.

Opportunity to work up to an additional 10 hours “in the field” i.e. as a target sports instructor, pickleball/tennis coach, artist, etc.

With the approval of the Manager or Director of Activities, employees may work OT as needed based on business/guest needs.

The position shall not have the authority to assign themselves to activities.

75% of the time or a dedicated 30 hours per week, will be the primary job code…