Telepharmacy Technician-(Onsite-Store -Parker, AZ-PT

Position Summary

As a Telepharmacy Technician, you will be responsible for all daily pharmacy operations with Pharmacist oversight from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the responsibilities of a Pharmacy Technician and focus on managing day‑to‑day operations, execution and performance while delivering operational and service excellence.

• Live our purpose by following all company SOPs at each workstation to help our pharmacists and pharmacy team manage and improve patient health.
• Oversee the safe and secure operation of the Remote Dispensing Pharmacy, serve as a keyholder, keep alarm and safe codes, and protect the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
• Complete all tasks related to controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory. Any additional CII prescription fulfillment must also be completed.
• Contribute to positive patient experiences by showing empathy and genuine care: create heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keep patients healthy by offering arrangements for immunizations and other services at the register and over the phone; demonstrate compassionate care by solving or escalating patient problems.
• Complete inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting‑bin inventories, etc.; enable a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory loss.
• Contribute to a high‑performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Serve as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy Remote Dispensing Pharmacy.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and record‑keeping, and to protect patient privacy and security.
• Deliver additional patient health care services when the pharmacist is on‑site (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification; seek opportunities to expand clinical, technical, and insurance knowledge to develop basic drug understanding and technical expertise needed to assist patients accurately and effectively.

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educate patients about the importance of vaccines and refer patients to the Supervising Pharmacist for vaccination questions.
• Monitor for, and respond to, adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to age, education, and licensure/certification:
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age.
  • If the state board of pharmacy does not address or mandate…