Lead Caregiver

• Variable Hour
• Sedona

The Lead Caregiver serves as a senior caregiving professional who provides direct client care
while supporting quality, consistency, and communication between caregivers, clients, and office
staff. This role acts as a mentor and point of contact for caregivers in the field and assists with
training, coverage, and care coordination as needed.

• Client Care
  • Provide high-quality, non-medical personal care services including assistance with:
  • Activities of Daily Living (ADLs)
  • Mobility and transfers
  • Meal preparation
  • Light housekeeping
  • Companionship and safety supervision
  • Follow individualized care plans and report any changes in client condition to the office promptly
  • Maintain client dignity, privacy, and respect at all times
• Caregiver Support & Leadership
  • Serve as a role model for professional caregiving standards and company values
  • Assist with onboarding and mentoring new caregivers
  • Provide guidance and support to caregivers in the field
  • Serve as a first point of contact for caregiver questions during assigned shifts
  • Assist with caregiver coverage when needed to ensure continuity of care
• Communication & Documentation
  • Communicate effectively with care coordinators, schedulers, and supervisors regarding:
  • Client concerns
  • Caregiver performance issues
  • Schedule challenges
  • Complete accurate and timely documentation, including shift notes and incident reports
  • Report concerns related to safety, abuse, neglect, or exploitation in accordance with company policy
• Quality & Compliance
  • Ensure care is delivered in compliance with agency policies, state regulations, and client care plans
  • Support quality assurance efforts by identifying training needs or care improvements
  • Adhere to confidentiality and HIPAA requirements at all times

• Minimum of 2 years of professional caregiving experience (home care preferred)
• Demonstrated leadership, reliability, and strong communication skills
• Ability to train, mentor, and support other caregivers
• Able to work 12 hour shifts and be available to work with short notice
• Able to participate in on call rotation
• Knowledge of non-medical home care best practices
• Ability to handle sensitive situations with professionalism and compassion

• Current CPR/First Aid certification (or willingness to obtain)
• Valid driver’s license and reliable transportation
• Current auto insurance
• Ability to pass background checks in accordance with state and company requirements

• Ability to lift, push, and pull up to 50 pounds with or without reasonable accommodation
• Ability to stand, walk, bend, and assist with transfers as required
• Ability to perform job duties in various home environments

• Client homes and community settings
• Variable schedules including possible evenings, weekends, or on-call coverage

• Consistently demonstrates professionalism, compassion, and leadership
• Maintains reliable attendance and punctuality
• Supports agency goals related to quality care and caregiver retention
• Upholds Caring Hearts Home Care’s mission and values