Front Office Registrar, SHMA St John's Clinic Day Shift

Front Office Registrar, SHMA St John's Clinic, Full Time, Day Shift

Job Category
:
Support Services

Requisition Number
: FRONT
004068

• Posted :
  September 9, 2026
• Full-Time
• On-site

Showing 1 location

St. Johns, AZ 85936, USA

Responsible for providing organizational, front office support for the Summit Healthcare. Registers, pre-registers, schedule appointments, attains demographic and insurance information; and provide financial services for all patients.

• Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.
• Greets patients with a smile, makes eye contact with every patient, uses the patient name in every conversation, answers the telephone with a pleasant and helpful manner, thanks patient.
• Pre-registration/Registration of patient into Electronic Health Record (EHR).
• Collects co-pays, co-insurance, deductible, and payment on any outstanding Summit Healthcare balance for every patient.
  
  Responsible for daily balancing of payments received.
• Verifies insurance eligibility and benefits and coordinates insurance authorizations.
• Verifies patient information and updates as needed
• Schedules appointments and testing
• Explains processes such as registration and scheduling. Ensure that all of the patient’s questions are answered. (E)
• Introduce themselves (and coworkers when appropriate) to every patient. (I)
• Inform patient of delays and estimated wait time. (D)
• Treat all patients and visitors with courtesy and respect
• Keeps the lobby tidy and free from debris.
• Answers and distributes all phone calls, mail, and other correspondence.
• Maintains, collects, and distributes medical records.
• Prepares and verifies chart completions and registers patients.
• Appointment reminder calls.
• Orders and maintains office supplies.
• Directs patients to appropriate clinics/areas.
• Ability to work under high pressure and volume
• Individual performance will be evaluated on a daily, monthly and annual basis
• Files various paperwork and reports.
• Gather and maintain statistical information for financial reporting.
• Coordinates services with other departments.
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Guidelines.
• Promotes the Patient Safety Standards as a core value of the organization.
• Supports the physicians as necessary.

• Orders office supplies.
• Prepares medical records for archival.
• Participates in departmental and association wide informational meetings and in services, including staff meetings, association wide forums, and seminars.
• Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree. Worker is exposed to extensive computer work.

• Medical Terminology
• Knowledge of basic coding, i.e.: ICD-10-CM, CPT.

Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

This is a safety sensitive position.

High School or better.

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