Medical Specialist

Job Details

Job Location:

Adelante Healthcare Gila Bend - Gila Bend, AZ 85337 POSITION SUMMARY

The Medical Specialist is cross trained to perform and work independently for all duties of the Front Office Assistant and Medical Assistant role. Under the direction of Front Office Supervisor, Medical Assistant Supervisor or designee, this position provides direct customer service to patients. Duties include but are not limited to:
Check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. This position provides direct patient care. Duties include but are not limited to assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge.

Facilitates communication between internal and external customers.

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with two (2) or more years of experience
• Two (2) or more years of front office experience preferred
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Electronic Health Record experience
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

• Greet all patients and offers assistance with questions, or directs them to appropriate person or location
• Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
• Maintain and distributes patient documentation in an organized manner
• Accurately enter all patient demographics and all other required information into practice management system
• Obtain patient registration information and enter into computer system
• Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.
• Verify third party payer coverage and billing information - insurance, etc.
• Assist with the correction of billing information as needed
• Prepare…