Prc Nemt Appointment Liaison​/Driver

Job Location:

Legal Address - Ganado, AZ, Position Type:
Full Time, Salary Range:
Undisclosed

Position Summary:

The PRC NEMT Appointment Liaison/Driver works to meet client transportation needs in a timely and efficient manner. Coordinate pick-up and drop-off times based on client appointments, availability, and route optimization. Drive and accompany clients to medical appointments, offering patients translation service, note-taking service or companionship during the medical appointment. Work with PRC NEMT Scheduler/Dispatcher upon return to book subsequent transportation for any follow-up appointments.

Communicate clearly and professionally with clients, schedulers, drivers, healthcare facilities, and other stakeholders. This position provides support services to the Purchased Referred Care Department and PRC Supervisor in maintaining a viable program that demonstrates compliance with policy and regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Provide transportation, companionship, and assistance services to patients using a company vehicle, ensuring their comfort and well-being throughout the journey
• Safely transport patients to and from medical appointments, ensuring punctuality and reliability. Assist patients as needed during boarding, disembarking, and throughout the duration of the trip.
• Adhere to all traffic laws and regulations to ensure the safety of passengers and other road users.
• May provide patients with translation service, note-taking service or one-to-one interactions for the duration of the appointment.
• Communicate effectively with patients and scheduler/dispatcher to coordinate pick-up and drop-off schedules.
• Follow schedule, GPS, other company apps, and report any changes or issues regularly to PRC NEMT Scheduler/Dispatcher, PRC Supervisor or designee
• Keep accurate records of trips, mileage, and any incidents that may occur during transportation.
• Coordinate and report vehicle concerns to supervisor, in a timely manner, and maintain cleanliness of company vehicles.
• Report all vehicle accidents and ticket violations to your supervisor immediately and complete required documentation for all accidents within 24 hours of the accident/incident.
• Maintain vehicle interior and exterior and arrange for preventative vehicle maintenance when due.
• Conduct daily vehicle checks before driving units, i.e., check fluid levels, check tire pressure and condition, and perform a general visual inspection.
• Monitor and maintain the maintenance of vehicles per current rules and regulations to ensure that current standards are met and the vehicles are safe to operate
• Deliver services with utmost safety and responsibility, operating the vehicle securely and employing safe moving techniques.
• Maintain working knowledge of the PRC NEMT software systems and processes.
• Complete, maintain, compile, and report accurate manual and electronic documentation of all job-related activities in PRC/SMH Software Systems
• Participate in and attend all required in-services and educational programs to improve and/or learn job-related skills.
• Uphold all principles of confidentiality and patient care according to NHF/SMH policy and procedures.
• Maintains confidentiality in accordance with HIPAA Privacy Rule and completes HIPAA training annually.
• Participate in and contribute to NHF/SMH and departmental quality improvement initiatives.
• May have on-call duties
• Perform other duties as required.

• Must possess a high school diploma or General Equivalency Diploma (GED).
• Must possess at least three (3) years of driving experience.
• Must be at least 21 years of age.
• Prior…