Youth Mentor Supervisor

At Emoticare, we are committed to transforming behavioral health services for youth and families by delivering compassionate, trauma-informed care across all levels of service. Our programs-Residential, Respite, and Outpatient-are designed to provide safe, supportive environments where individuals can heal, grow, and thrive.

This role serves as a frontline leader across all Emoticare programming, including Residential, Respite, and Outpatient services. The position combines direct supervision of staff with hands-on support in care delivery, ensuring consistency in trauma-informed practices, regulatory compliance, and overall program quality. This leader plays a critical role in maintaining safe environments while supporting both staff development and client success.

• Be part of a mission-driven organization making a real impact ?
• Supportive leadership and team-oriented culture
• Opportunities for growth, training, and professional development
• Comprehensive benefits package including health insurance, PTO, and retirement options

• Provide daily leadership and oversight across multiple program settings
• Ensure compliance with Emoticare policies as well as DHS, AHCCCS, and Joint Commission standards
• Supervise, coach, and support Behavioral Health Technicians (BHTs), Behavioral Health Paraprofessionals (BHPPs), and program staff
• Lead shift debriefings, team meetings, and transition discussions to maintain continuity of care
• Model and reinforce trauma-informed care practices in all staff and client interactions
• Maintain appropriate professional boundaries in alignment with regulatory standards
• Collaborate with clinical and case management teams to support individualized treatment and service plans
• Complete accurate and timely documentation, including incident reports, progress notes, and service logs
• Ensure safe, structured, and therapeutic environments across residential homes, respite centers, and outpatient settings
• Monitor resident safety and consistently enforce program expectations and guidelines

• Minimum of 1 year of supervisory or leadership experience in a behavioral health, residential, respite, or group home setting
• Direct experience working with adolescents in behavioral health or human services programs
• Strong understanding and application of trauma-informed care practices
• Familiarity with DHS, AHCCCS, and Joint Commission standards preferred
• Experience training, mentoring, or supporting direct care staff preferred
• High School Diploma or GED with at least 2 years of relevant experience

• Associate's or Bachelor's degree in Social Work or a related field with at least 1 year of relevant experience
• Valid Arizona Driver's License with an acceptable driving record
• Must be at least 21 years of age to operate company-insured vehicles
• Ability to pass all required pre-employment screenings, including TB test, drug screening, and fingerprint clearance
• Maintain compliance with all required organizational trainings