Sales Manager

Description

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

• We Engage and We Listen
• We Care and We Own
• We Provide and We Ensure
• We Appreciate and We have Fun

The Sales and Event Manager will be responsible for driving revenue and maximizing market share for the property by developing and executing a comprehensive sales strategy across all segments. This role will focus on cultivating strong client relationships, expanding business opportunities, and positioning the hotel as a premier destination in Sedona’s competitive hospitality market.

The Sales Manager will manage the full sales cycle, from prospecting and lead generation to closing and account management, while working closely with the operations team to ensure seamless execution of group, corporate, and individual bookings. This position requires a proactive, results-driven professional with strong local market knowledge, excellent communication skills, and the ability to represent the hotel with professionalism and creativity.

• Develop and implement sales plan to achieve revenue goals across all segment
• Support marketing plan and adhere to budget guidelines
• Excellent knowledge of hotel facilities, guestrooms, and capacities/dimensions of meeting space
• Develops relationships with meeting planners and community members to stay top of mind when planning meetings and events
• Reviews RFPs and evaluate the opportunity
• Negotiate contracts, proposals, and agreements in alignment with hotel revenue objectives.
• Prepares for site visits by checking meeting rooms, arranging take-away gifts, inspecting guest rooms and sending site alerts to all departments
• Conduct tours of the property with meeting planners, agents, and potential clients
• Coordinates hotel arrangements including menu selections, meeting room set-ups, AV needs, billing requirements and guest room accommodations per client’s request
• Prepares banquet event orders, resumes and rooming lists to clearly communicate with all departments
• Makes VIP reservations and creates group room blocks
• Actively prospect and solicit new business while maintaining and growing existing accounts.
• Assists with updating collateral, PowerPoint presentations and websites as needed
• Represent the hotel at industry events, trade shows, and networking opportunities to increase visibility and generate leads.
• Works with the food and beverage team to create personalized menus and events, focusing on achieving the client’s goals, while at the same time achieving the revenue goals of the hotel
• Arranges daily and weekly calendars of events to communicate to all departments of the Hotel
• Collaborates with the operations team as they curate events geared toward elevating the guest experience and the spirit of community and connection to Sedona
• Collaborate with revenue management to optimize rates, inventory, and overall yield.
• Attend business review meetings, weekly strategy meetings, management meetings and other meetings as required/ requested

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• College degree or equivalent experience
• 3 years of experience in hotel sales
• Excellent verbal and written communication skills
• Ability to manage time effectively, handling multiple projects at a time and meeting deadlines
• Ability to effectively liaise between hotel and client, communicating clearly through banquet event orders and email
• Excellent attention to detail
• Excellent problem resolution skills
• Sales aptitude, building relationships to assist with selling, upselling and re-booking the business
• Mastery of Microsoft Office