Bell Attendant

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time CIVANA Wellness Resort & Spa, Carefree, AZ, US

3 days ago Requisition

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

• Complimentary access to wellness classes & programming
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Matching

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail.

Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff, as well as, providing lobby doors coverage. Greeting arriving guests and retrieving their luggage and assisting with parking and retrieving guest cars. Delivering rooms drops, amenities and any other guest or group requests.

• Greet guests in a friendly manner and offer assistance with luggage
• Provide Lobby door coverage
• Park and retrieve guest cars in a safe and courteous manner
• Baggage handling, delivery, pick up and storage
• Offer room escorts and resort tours to arriving guests
• Communicate with other departments in a friendly and professional manner
• Be aware of local attractions and restaurants and make recommendations to guests
• Accurately communicate with other shifts regarding issues arising from day-to-day operations
• Deliver room drops, Amenities, Ice and any other guest requests or group items
• Signing in and out of complimentary guest bikes and basic maintenance on bikes
• Keeping front drive, bell area, bell carts and lobby entrance clean and presentable
• Maintain a positive attitude and take initiative
• Assist with the training and coaching of new hires
• Assist to maintain lobby and patio furniture, cushions, pillows, and décor
• Attend and embrace CIVANA training and development courses
• Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture
• 2+ years of Bellman and/or Valet experience (or comparable role)
• Luxury Experience preferred
• Basic proficiency in working with computers
• Must have reliable transportation
• Available to work a flexible schedule, including weekends and holidays
• Monitor and refresh lobby water station as needed
• Other duties as required

• Strong verbal and written communication skills
• True desire to satisfy the needs of others in a fast-paced environment
• Ability to interact with all guests, internal and external, effectively with tact and diplomacy
• Strong follow through skills
• Ability to handle multiple tasks at once
• Clean driver's license with a least two years driving experience on a full license.
• Ability to lift heavy luggage and stand/walk for an extended period of time

• High school degree or GED equivalent

• Ability to stand and walk for extended periods (up to 8+ hours per shift)
• Ability to lift, carry, push, and/or pull up to 50–75 pounds regularly (guest luggage, equipment)
• Ability to push and maneuver loaded luggage carts (100+ pounds)
• Ability to bend, stoop, kneel, twist, and reach as needed
• Ability to walk long distances across the property, including stairs and uneven surfaces
• Ability to work outdoors in varying weather conditions, including heat and sun exposure
• Ability to load/unload guest luggage and move quickly to respond to guest needs