Bell Attendant (Full Time

IDEAL CANDIDATE

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high‑growth company looking for hyper‑organized, efficient, forward‑thinking problem‑solvers with an open mind, exceptional interpersonal skills, and attention to detail.

• Greet guests in a friendly manner and offer assistance with luggage
• Operate courtesy shuttle
• Provide lobby door coverage
• Park and retrieve guest cars in a safe and courteous manner
• Baggage handling, delivery, pick up and storage
• Offer room escorts and resort tours to arriving guests
• Communicate with other departments in a friendly and professional manner
• Be aware of local attractions and restaurants and make recommendations to guests
• Accurately communicate with other shifts regarding issues arising from day‑to‑day operations
• Deliver room drops, amenities, ice and any other guest requests or group items
• Sign in and out of complimentary guest bikes and perform basic maintenance on bikes
• Keep front drive, bell area, bell carts and lobby entrance clean and presentable
• Maintain a positive attitude and take initiative
• Assist with the training and coaching of new hires
• Assist to maintain lobby and patio furniture, cushions, pillows, and décor
• Attend and embrace CIVANA training and development courses
• Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture
• Monitor and refresh lobby water station as needed
• Other duties as required

• Strong verbal and written communication skills
• True desire to satisfy the needs of others in a fast‑paced environment
• Ability to interact with all guests, internal and external, effectively with tact and diplomacy
• Strong follow‑through skills
• Ability to handle multiple tasks at once
• Clean driver’s license with at least two years driving experience on a full license
• Ability to lift heavy luggage and stand/walk for an extended period of time

• High school diploma or GED equivalent

• Ability to stand and walk for extended periods (up to 8+ hours per shift)
• Ability to lift, carry, push, and/or pull up to 50–75 pounds regularly (guest luggage, equipment)
• Ability to push and maneuver loaded luggage carts (100+ pounds)
• Ability to bend, stoop, kneel, twist, and reach as needed
• Ability to walk long distances across the property, including stairs and uneven surfaces
• Ability to work outdoors in varying weather conditions, including heat and sun exposure
• Ability to load/unload guest luggage and move quickly to respond to guest needs