Guest Experience & Service Recovery Lead
Job in
Sedona, Coconino County, Arizona, 86339, USA
Listed on 2026-08-28
Listing for:
Hyatt Hotels Corporation
Full Time
position Listed on 2026-08-28
Job specializations:
-
Hospitality / Hotel / Catering
Job Description & How to Apply Below
Hyatt Vacation Ownership seeks a Guest Experience Manager at Thompson Palm Springs to lead the resort's guest experience strategy, oversee the Activities team, and manage MOD operations. The role emphasizes proactive guest engagement and rapid issue resolution.
You will partner with Front Office, Housekeeping, Engineering and other departments to identify gaps, implement corrective actions, and uphold brand service standards.
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