Spa Receptionist Job Carefree Arizona USA,Hospitality / Hotel / Catering

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Part Time CIVANA Wellness Resort & Spa, Carefree, AZ, US

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

2026 Newsweek’s World’s Most Extraordinary Spas
2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award
- Top 10 Destination Spa
2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award
- Top Destination Spa in the US
2025, 2024, 2023 Trip Advisor Traveler's Choice Award
2025, 2024, 2023, 2022 U.S. News & World Report
- Best Hotels in the US
2024 Oprah Daily Hotel O-Wards
- Top Wellness Resort to Find 2024 Your (Higher) Purpose
2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
2023 Women’s Health Travel Awards
- Best Yoga Retreat in the World
AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

Complimentary access to wellness classes & programming
Complimentary shift meal
Affordable health insurance starting the 1st of the month following hire date
Generous Team Member & Friends & Family Resort rates and discounts
401K Retirement plan with Employer Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.

SUMMARY

The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as all computer programs. This person must perform a variety of daily tasks to keep the front desk functioning.

Essential Functions:

Perform check-in procedures on a daily basis.
Become proficient in Book4

Time for operational needs
Monitor current status of coupon, discount, and other promotional programs.
Process guest charges and credit card vouchers.
Verify all account postings and balances.
Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved.
Transfer charges and deposits to master accounts.
Ensure daily shift checklists are complete.
Stay informed of all Spa services offered at Civana Carefree.
Ensure guest accounts are accurate and credit information is up-to-date.
Cross train in other spa and retail front of house positions
Inform management of any guest situations that come up daily.
Communicate changes regarding guest accounts to all areas that may be affected throughout the resort.
Must maintain a professional and friendly appearance and attitude at all times.
Will assist guests in all areas of scheduling spa appointments in person and over the phone.
Responsible for running daily reports.
Maintain and balance cash bank at the end of every shift
Adhere to given schedule
Adhere to all policies and procedures as stated in the employee handbook

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable…