Application Support Specialist

Overview

Application Support Specialist

Information Technology Department

Finance & Administration Division

Tsaile Campus

Duty

Schedule:

Monday - Friday, 8:00 am - 5:00 pm; may require some work after hours and weekends.

Under the general supervision of the IT Operations Manager, the Applications Developer accomplishes the ITD s strategic goals and objectives by planning, organizing, and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintains confidentiality of all privileged information.

The Applications Developer is responsible for providing exceptional customer service and for working closely with the Enterprise Application Administrator on more complex issues. Use technical expertise in resolving interface problems and/or escalating problems within Jenzabar. The Applications Developer will communicate the appropriate resolution to the user and/or coordinate with other teams within ITD when necessary. Work closely with the other team members to research, create, design, and implement integrations with the Jenzabar EX modules, utilizing technical integration and automation methods.

Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 5% - Maintain records of work activities through the use of the IT-Help Desk Request System.
• Troubleshoot issues and document solutions using the Help Desk Request System.

• 30% - Creating and maintaining digital forms and automated processes using the Softdocs Etrieve platform.
• Designing and developing eForms and workflows, integrating them with other systems, writing custom code (JSON, HTML, SQL, APIs), gathering requirements, troubleshooting, and providing support and training.
• Consulting with clients to analyze processes, gathering requirements for implementation plans, configuring the Etrieve software, working with project teams, training clients, and ensuring clients achieve their desired outcomes.
• Managing client onboarding, coordinating project teams, communicating project details and deadlines, monitoring execution, and providing status reports.

• 20% - Performs day-to-day support of all applications, including Jenzabar EX in any module and JICS internal website.
• Design and program web integrations with other services to automate processes for efficiency.
• Build and execute unit tests and integration tests.
• Research and troubleshoot user-reported issues to provide the user with a solution using standard methods as advised by Jenzabar.
• Document issues and solutions in a complete, concise manner for use in the internal/external knowledge base.

• 20% - Configure and program features and capabilities in Jenzabar based on requirements gathering and approval from module managers.
• Develops changes in the test system.
• Assists users in performing testing and resolving any errors and issues.
• Under the direction of the IT Operations Manager and Applications Developer, accept users and stakeholders, and implement changes in production/live systems.

• 10% - Develops application features, including presentation and business logic layers, using a strong understanding of UI, cross-browser compatibility, general web functions, and web services. Work with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API s and other tools to allow the creation of and the support of data delivery.

• 10% - Serve as an advanced level of support for Helpdesk personnel for interface and integration issues.

• 5% - Assists Enterprise Applications Administrator with planning and participates in implementation and integration projects.
• Serves as backup to Enterprise Applications Administrator.

• Other duties as assigned.