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Head of Self-Service Channels, Digital & AI; Hybrid
Job in
Litchfield Park, Maricopa County, Arizona, 85340, USA
Listed on 2026-02-17
Listing for:
Liberty Utilities
Full Time
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Location: Litchfield Park
A leading utility company in Litchfield Park, AZ, seeks a Manager of Self-Service Channels to lead the strategy and execution of digital customer service channels. You will drive improvements in customer satisfaction, oversee performance measures, and collaborate across teams to ensure effective self-service integration. The ideal candidate has over 5 years in digital channel management and a strong understanding of IVR, web, and mobile applications.
This role offers a salary between $120,000 and $140,000 annually with robust benefits.
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