Service Desk Technician Security Clearance

Position: Service Desk Technician with Security Clearance
Location: Fort Huachuca

* Bridge Defense
* Service Desk Technician Service Desk Technician About Bridge Defense. Bridge Defense is redefining how modern defense technology is delivered. Based in Washington, D.C., we are built for the dynamic mission environment facing the Department of Defense, the Intelligence Community, and federal law enforcement agencies. We provide full-spectrum national security solutions that combine secure infrastructure, cleared talent, and mission-ready software to meet evolving defense challenges.

Our services include secure software development in classified environments and the design and implementation of advanced IT and cybersecurity capabilities ranging from secure cloud architectures and enterprise infrastructure to data center operations, scientific analysis, cutting-edge cyber defense, and intelligence analysis. We are led by technologists and veterans with firsthand mission experience, which enables us to understand both the operational realities and the innovation needed to succeed.

Our approach is agile and outcome-based, delivering results in weeks rather than months whenever possible. At Bridge Defense we value people, integrity, and excellence. We foster an environment where innovation thrives in support of traditional mission requirements. Our team members receive competitive compensation, robust benefits, professional development and certification opportunities, and clear paths for growth while working on the nation’s most critical projects.

Core Values:
* Innovation & Responsiveness:
We push beyond legacy models with efficient, tech-led solutions built to scale and evolve.

* Trusted Performance:
Security, compliance, and deep experience in delivering to demanding environments guides all we do.

* Mission Focused Expertise:
From veteran leadership to cleared engineers, our people understand both the technology and the mission.

Summary:

Bridge Defense seeks highly qualified Service Desk Technicians to support the Army Enterprise Service Desk under an existing contract. This position serves as the initial point of contact for customers requiring technical support for hardware, software, systems, and applications in a fast-paced enterprise environment. Candidates must reside near Ft. Huachuca, Arizona, as this is a 100% onsite position. This is a pipeline opportunity supporting future staffing requirements.

Essential Duties and Responsibilities:

* Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, subsystems, and applications.

* Assist customers with navigating application menus and remotely access customer systems when necessary.

* Troubleshoot network connectivity issues, including VPN access and remote user support.

* Support users with Active Directory account unlocks and password resets.

* Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.

* Develop and maintain productive customer relationships while delivering excellent customer service.

* Provide alternative solutions where appropriate to support customer satisfaction and mission continuity.

* Escalate complex technical issues to Remote Support Engineering staff or Field Engineering teams when required.

* Document incidents, resolutions, and troubleshooting efforts in accordance with customer and contract requirements.

* Successfully meet customer-driven performance metrics and service level expectations.

Required Qualifications , Education, and

Experience:

* Must be a U.S. Citizen.

* Must possess or have the ability to obtain a U.S. Government Secret security clearance prior to hire. Sponsorship is available for qualified candidates.

* Must possess a current Level I AIT certification.

* Strong knowledge of network troubleshooting, including connectivity issues, TCP/IP, VPN software, and remote user support.

* Understanding of Active Directory administration, including password resets and account unlocks.

* Proficient troubleshooting skills across Windows operating systems.

* Ability to troubleshoot and resolve Microsoft Outlook and email-related issues.

* Strong written and verbal communication skills.

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