Audio Visual Information Specialist

Plateau Group is seeking an Audio Visual Technology Specialist to join our team. The AV Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.

• Support all AV operations
• Support daily operations and user support requests
• Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
• Perform routine preventive maintenance
• Support student onboarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Document work completed in a local ticketing system
• Other duties as assigned

• Secret clearance
• CompTIA Security+ Certification
• Proficiency with audio and video equipment, including cameras, microphones, and mixers

• Advanced AV and technical experience
• Ticketing system and metric experience

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)