Core HR Technology Analyst

We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.

• HCM Support & Issue Resolution
  • Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.
  • Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including:
    • Employee record updates
    • Job changes
    • Assignment corrections
    • Work relationship issues
    • Effective-dated data discrepancies
• User Requests & Case Management
  • Intake and track support requests through Oracle Help Desk
  • Ensure accurate ticket documentation, resolution notes, and knowledge base contributions.
  • Monitor ticket queues and prioritize based on urgency, impact, and SLAs.
• System Maintenance & Data Accuracy
  • Perform data corrections and mass updates using HCM Data Loader (HDL) and/or HSDL.
  • Maintain data integrity by identifying and resolving anomalies and inconsistencies.
  • Support organizational changes (e.g., department updates, location hierarchy changes) in coordination with HR partners.
• End User Guidance & Documentation
  • Advise end users on using Core HR functionality.
  • Contribute to and maintain end-user job aids, SOPs, and knowledge articles.
  • Support HR onboarding with systems training where needed.
• Collaboration & Continuous Improvement
  • Partner with HR, Payroll, Benefits, and IT to address cross-functional data or process issues.
  • Identify opportunities to streamline processes or enhance user experience based on support trends.
  • Participate in testing and validation for quarterly updates or configuration changes.

• Bachelor’s Degree or equivalent experience
• 6 months - 2 years of experience supporting Oracle Cloud HCM, preferably Core HR
• Foundational understanding of workforce structures, person management, assignments, and core HR transactions
• Experience resolving Tier 1/Tier 2 system issues
• Ability to analyze, troubleshoot, and resolve data-related problems
• Excellent communication and customer service skills
• Attention to detail with strong organizational skills

• Experience with HCM Data Loader (HDL) and/or HSDL
• Familiarity with OTBI or basic reporting

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role‑specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan:
  Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note:

In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran