IT Support Technician

The IT Support Technician is responsible for end‑user support and systems administration across clinic locations. Working as part of a small IT team under the general supervision of the IT Manager, this position maintains daily operations across a mixed on‑premises and cloud‑based environment, encompassing Microsoft 365, Active Directory, Windows Server infrastructure, endpoint management, identity, and access, cloud backup, networking, and unified communications.

This role is a key contributor to a reliable, secure, and compliant technology environment supporting clinical and administrative staff, and includes quarterly on‑site office hours at each UCHC location.

• Associate degree in Computer Science
• 2 years’ of hands‑on IT support experience in a Windows environment
• Experience administering Microsoft 365 services
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance

• Bachelor’s degree in Computer Science
• Relevant certifications such as Microsoft MS-900, MD-102, AZ‑900, SC‑900;
  CompTIA A+, Network+, Security+; or equivalent
• 3 years’ hands‑on IT support experience in a multi‑site or healthcare environment
• Experience with ticking systems, remote desktop, and VOIP phone systems

Equivalent combination of relevant education and experience may be considered in lieu of required qualifications if directly related to the functions and body of knowledge required to successfully perform the job.

• Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and on‑premises file share administration.
• Proficient in the administration of Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune, Entra ).
• Proficient in supporting peripheral hardware including printers, document scanners, and label printers in an operational environment.
• Proficient with cloud backup tools such as Keep It, Druva, Veeam, or equivalent.
• Proficient with Meraki networking (switches, APs, MX firewalls) or comparable managed network infrastructure.
• Proficient with enterprise password management solutions (Cyber Ark, 1
  
  Password, or similar).
• Working knowledge of endpoint management via RMM platforms.
• Familiarity with UCaaS/VoIP platforms.
• Strong troubleshooting and analytical skills with the ability to prioritize competing issues under pressure.
• Clear written and verbal communication with ability to compose technical documentation and effectively explain technical concepts to non‑technical staff.
• Organized, self‑directed, and dependable within a small, collaborative team environment.
• Demonstrated commitment to staff and patient privacy and confidentiality.

• May occasionally provide direction, training, or guidance to others.

• Provides timely resolution of technical support requests via phone, remote session, and on‑site assistance across UCHC clinic locations.
• Triages, documents, and manages support tickets through resolution and maintains accurate records of all interactions and outcomes.
• Conducts scheduled quarterly on‑site office hours at each clinic location to provide in‑person support, complete hands‑on tasks, and strengthen staff relationships.
• Executes end‑to‑end IT onboarding and offboarding for employees.

• Maintains and monitors Windows Server infrastructure including Domain Controllers, Active Directory, DNS, DHCP, and Group Policy.
• Administers and supports on‑premises file shares including folder structure, NTFS permissions, share access, and capacity monitoring.
• Monitors and maintains Meraki network infrastructure including switches, wireless access points, and security appliances across clinic sites.
• Troubleshoots LAN/WAN connectivity issues and coordinates with carriers or vendors on escalated network incidents as directed.

• Administers and maintains Microsoft 365 E5 services including Exchange Online, SharePoint, Teams, One Drive, Intune, Entra , and Defender.
• Administers password management software.

• Manages the full…