Digital Manufacturing Analyst I

Digital Manufacturing Analyst I

Sub-Zero, Wolf, and Cove, the leading manufacturer of luxury kitchen appliances, is a longstanding, family-owned company in Goodyear, AZ. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

This position will partner closely with manufacturing, engineering, and IT teams to ensure reliability of Manufacturing Execution Systems (MES), operational technology (OT), and manufacturing data systems. The ideal candidate is detail-oriented, responsive, and eager to build both technical and business understanding of digital manufacturing systems.

Primary Responsibilities:

• Support MES applications, including issue resolution, configuration validation, and end-user support.
• Gather and analyze business requirements to support manufacturing systems and reporting needs.
• Assist with manufacturing data collection, validation, and reporting processes.
• Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
• Document system configurations, workflows, and support procedures.

• Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
• Troubleshoot hardware, software, and peripheral issues impacting production operations.
• Coordinate hardware deployments, upgrades, and replacements across manufacturing sites.
• Maintain inventory tracking and lifecycle management of OT assets.

• Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
• Provide escalation support for more complex or cross-system issues.
• Document incidents, resolutions, and recurring issues within ticketing systems.
• Follow established support processes while contributing to continuous improvement of workflows.

• Identify opportunities to improve manufacturing systems, processes, and data reliability.
• Partner with manufacturing, engineering, and IT teams to align systems with production needs.
• Support integration between MES and enterprise platforms such as ERP systems.
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Required

Bachelors or better in Information Technology or related field.

Required

Strong communication skills and ability to collaborate cross-functionally. Ability to manage multiple priorities and respond effectively in a production support environment. Basic understanding of hardware, networking, and troubleshooting in a production or industrial environment. 2–4 years of experience in IT support, manufacturing systems, or a related technical role.

Preferred

Exposure to operational technology (OT) environments and industrial hardware. Experience with reporting tools, dashboards, or data visualization platforms. Familiarity with shop-floor operations and manufacturing processes. Experience supporting or working with Manufacturing Execution Systems (MES).

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.