Bilingual Operations Manager

Job Description

Our Distribution Centers serve as vital connections between factories and our retail, online, and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Since it was founded in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA, into one of the largest retailers in the country, with some of the best-known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn, and West Elm.

• Over 4,000 Full‑Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US. Williams‑Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package/furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey, totaling 9.2M square feet, plus another 1.2M square feet of standalone final‑mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona, totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi.
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi, totaling over 1,400 full‑time employees, producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail, consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe, including China, Vietnam, Singapore, India, Italy, and Turkey.

We are looking for a Bilingual Night
Operations Manager who thrives in a fast‑moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the Director
, General Manager and/or Assistant General Manager
, this leader drives performance across the floor, develops front‑line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.

• Build and lead high‑performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level
• Create a culture of urgency, ownership, discipline, and pride in execution.
• Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance.

• Own key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands.
• Translate operational priorities into action and maintain strong execution throughout the shift.
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.
• Provide strong shift handoffs & recaps, operational continuity, and consistent execution across functions.

• Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activity.
• Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance.
• Lead with discipline around process adherence, inventory accuracy, and throughput.
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges.

• Lead from the front on safety, compliance, and operational standards
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable.
• Partner with site leadership to ensure compliance with OSHA standards and company expectations.
• Hold teams accountable for maintaining a clean,…