Operations Manager

Operations Manager – Litchfield Park, AZ

We are looking for an Operations Manager who thrives in a fast‑moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the Director, General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front‑line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.

• Build and lead high‑performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level.
• Create a culture of urgency, ownership, discipline, and pride in execution.
• Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance.

• Own key areas of the floor and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands.
• Translate operational priorities into action and maintain strong execution throughout the shift.
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.
• Support strong shift handoffs, operational continuity, and consistent execution across functions.

• Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activity.
• Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance.
• Lead with discipline around process adherence, inventory accuracy, and throughput.
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges.

• Lead from the front on safety, compliance, and operational standards.
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable.
• Partner with site leadership to ensure compliance with OSHA standards and company expectations.
• Hold teams accountable for maintaining a clean, organized, and well‑run operation.

• Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service.
• Support continuous improvement initiatives that strengthen execution and improve scalability.
• Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions.
• Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.

• Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance.
• Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution.
• Support a one‑team mindset that keeps the operation focused on service, quality, and customer outcomes.

• High School Diploma or Equivalent, and 3–5 years of relevant distribution or manufacturing management/leadership experience.
• In lieu of a degree, 6–8 years of progressively responsible distribution leadership experience.
• This is an onsite and in‑office role.
• Bilingual (English/Spanish).
• Data‑driven mindset with expertise in cost control and operational efficiency.
• Ability to lead and coach an hourly employee team.
• Manage relationships with third‑party delivery providers to maintain contractual standards.
• Ability to communicate effectively with excellent interpersonal and customer relations skills.
• Must be highly organized and process oriented with the ability to complete tasks on time.
• Ability to adapt and change processes to keep pace with evolving business requirements.
• Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting.

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience.
• Knowledge and execution of Final‑mile delivery models, including white‑glove service and same‑day or multi‑day delivery routing.
• Exposure to furniture manufacturing, distribution and/or big box distribution.
• Fin…