Senior Director, Marketing Operations & Technology

About Kinaxis

We started in 1984 as a team of three engineers. Today, we have grown to over 2000 employees worldwide, with six global offices and a headquarters in Ottawa, Canada. As winners of several Top Employer awards, we pride ourselves on solving the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them.

Our AI‑infused platform provides full transparency and visibility across end‑to‑end supply chains, enabling customers to make faster, better decisions. With more than 40,000 users in over 100 countries, we continue to innovate and revolutionize how we support our customers.

This is a remote role; you can live and work anywhere in North America.

The Senior Director, Marketing Operations & Technology will build and lead the operational backbone of the marketing function. This role is responsible for establishing the processes, planning discipline, performance management, and technology‑enabled operating model required to scale marketing effectively and align activity to pipeline and revenue outcomes. The leader will partner closely with Marketing leadership, Revenue Operations/Sales Operations, Finance, IT, and Business Systems to ensure marketing operates with clear priorities, strong execution discipline, and reliable performance visibility.

• Build and run the planning and operating cadence for the marketing function, including annual planning, quarterly priorities, KPI reviews, and leadership working rhythms.
• Partner with the marketing leadership team to translate strategy into measurable plans, priorities, and execution roadmaps.
• Partner with Finance and Marketing leaders to support the marketing budget planning, investment trade‑offs, and performance visibility.
• Build, scale, and lead a high‑performing Marketing Operations function supporting planning, performance management, program governance, and execution.
• Establish a clear performance framework, including KPIs, reporting structure and accountability across the marketing.
• Drive program governance and execution discipline to improve speed, coordination, and accountability across campaigns and initiatives.
• Partner with Rev Ops/Sales Ops and Marketing leaders to define KPI governance, funnel metrics, and performance visibility.
• Drive the use of performance insights to inform decisions on spend allocation, program mix, and strategic priorities.
• Translate data into actionable recommendations for the CMO and leadership team.
• Own the marketing technology roadmap in partnership with IT, Business Systems, and Rev Ops/Sales Ops.
• Improve adoption, governance, and business value of platforms across the marketing ecosystem.

• Bachelor’s degree in Marketing, Business, Operations, Communications, or a related field.
• 12+ years of leadership experience in Marketing operations, Revenue operations, Marketing strategy, Business operations, or a related commercial operations environment.
• Deep expertise in B2B SaaS or enterprise marketing environments with a strong understanding of pipeline, funnel management, campaign operations, martech, and performance measurement.
• Proven ability to build and run operating models at scale, including planning cadences, KPI frameworks, and execution discipline across complex, cross‑functional organizations.
• Demonstrated experience acting as a senior operational partner to a CMO or business leader, translating strategy into priorities, governance, and measurable execution.
• Strong consulting‑style problem solving and structured thinking, with the ability to simplify complexity, drive prioritization, and bring rigor to fast‑changing environments.
• Strong business and financial acumen with the ability to connect marketing activity to pipeline, ROI, and strategic investment decisions.
• Track record of building and leading high‑performing, cross‑functional teams, including establishing new capabilities or scaling functions.
• Credible executive presence, with the ability to influence and align senior stakeholders across CMO, Finance, IT, Rev Ops, Product, and…