Community Manager

Community Manager

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Under the direction of the Assistant Community Director/Community Director, the Community Manager has full on-site responsibility for all community activities and ensures that the property or properties under his/her supervision are maintained at all times to meet company standards. The Community Manager will oversee all day-to-day operations, to include accounting, collections, customer service and staff management. This is a full-time position that may include some evening and occasional weekend work.

The Community Manager must set the example for their team, and provide exceptional customer service during daily interactions with the residents.

Is responsible for the day-to-day operations of the community

Manages the community staff, and exemplifies leadership and sound decision making skills

Responsible for employee selection, training and supervision of the Assistant Community Manager and Resident Specialist. Responsible for employee evaluation, development and progressive disciplinary action if necessary

Responsible for compliance with local, state, federal laws and regulations and military policies and procedures

Maintain a basic level of understanding of accounting, maintenance and repairs, human resources policies and current landlord-tenant law

Review and audit lease files; completes weekly payroll and reporting requirements (as applicable)

Supervise process of daily receipts and bank deposits

Physically inspect the neighborhood on a routine basis, to include a weekly documented property inspection, to maintain corporate standards for curb appeal and landscape enhancement

Serves as the liaison with community agencies

Ensures timely follow up to resident concerns

Perform QC inspection of vacant units to ensure the quality of our product

Assist with the preparation of the yearly budget process

Perform other duties as assigned

Required Experience:

Minimum of one years multifamily property management experience, to include bookkeeping, leasing and customer service.

Minimum of 1 year of direct supervisory experience of 2 or more employees.

Ability to establish a rapport with residents as well as cooperative working environment with staff.

Must have excellent written and verbal communications skills and be detail oriented.

Must be self-motivated; possess a strong work ethic and supervisory skills.

Demonstrated ability to multi-task and handle pressure due to complexity and time sensitivity of assigned tasks and/or projects.

Required Education/Training:

Must have high school diploma or equivalent. Bachelor's degree in Business or related field preferred. A PM certification or designation is preferred.

Must have good driving record, and able to pass drug and background check.

Knowledge of Microsoft Word, Excel and Yardi, or equivalent industry related software, as well as the ability to operate standard office equipment.

Must successfully complete all required courses, classes, and training provided by MMS.

Required

Skills and Abilities:

Must be able to work as part of a team, as well as complete assignments independently.

Must be able to work in a fast-paced and customer service-oriented environment.

Perform duties under pressure and meet deadlines in a timely manner.

Exercise problem-solving skills.

Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Working Conditions:

Must be able to work 40 hours per week to include evenings, weekends and holidays if required for emergency or scheduled shifts.

The work is conducted in a typical office environment with temperature control, and natural and artificial light. Must be able to…