Fulfillment Operations Director

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

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Department: Fulfillment Operations

Location: Litchfield Park, AZ

Position Description

The Director of Fulfillment Operations will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs.

Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve customer satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
• Provide strategic leadership and guidance to develop, coach, and mentor support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics and kitting and assembly
• Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
• Ensure company procedure, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education/Experience

• Bachelor’s Degree required - preferably in Supply Chain Management, Business, Logistics, or related field
• 3-5+ years of operations experience in an automated multi-channel order fulfillment business environment required
• 10+ years of overall experience in the distribution/logistics industryrequired.
• 3-5 year of successful use of WES and WCS including building, structuring, and optimizing production control and flow management processes to drive facility throughput, lower cost to serve and improve machine, process, and associate productivity.
• 5+ years of management experience required

Knowledg…