Emergency Liaison

Emergency Liaison

Bay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an experienced veterinary professional to join our team as an Emergency Liaison
. This unique role is ideal for a Veterinary Technician or experienced veterinary team member who enjoys client communication, problem-solving, and patient advocacy while utilizing their medical knowledge in a non-traditional clinical setting.

If you've worked in general practice, emergency, or specialty medicine and are looking for an opportunity to make a meaningful impact behind the scenes, this may be the perfect next step in your veterinary career.

As an Emergency Liaison, you will serve as a vital connection between clients, doctors, referring veterinarians, and the hospital team. You will help ensure exceptional patient care and client service by coordinating communication, supporting hospitalized patients, and facilitating follow-up care.

What You'll Do

• Triage incoming emergency calls and help determine appropriate next steps for patients.
• Answer client questions regarding previously treated patients.
• Utilize your veterinary medical knowledge to discuss medications, potential side effects, and treatment plans as directed by clinicians.
• Process prescription requests and refills approved by doctors.
• Coordinate prescription orders with outside pharmacies.
• Provide updates to clients regarding hospitalized patients and facilitate client visits.
• Communicate laboratory results to clients as directed by veterinarians.
• Schedule rechecks, follow-up appointments, and emergency visits when needed.
• Serve as a liaison between clients and medical staff to ensure clear and compassionate communication.
• Communicate with referring veterinary hospitals regarding patient care and follow-up recommendations.
• Audit invoices for hospitalized patients to ensure accuracy and completeness of services provided.

Qualifications

• Minimum of 3 years of veterinary experience required; emergency, critical care, or specialty experience strongly preferred.
• Strong veterinary medical knowledge and understanding of common medications and treatments.
• Excellent verbal and written communication skills.
• Exceptional client service and relationship-building abilities.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work both independently and collaboratively within a team.
• Professional demeanor and the ability to remain calm under pressure.
• Comfortable working in a paperless medical record system and navigating multiple software platforms.
• Basic math and financial skills for processing payments and reviewing invoices.

Why Join BSVESS?

Bay State Veterinary Emergency and Specialty Services is a 24-hour emergency and specialty hospital dedicated to delivering exceptional patient care and outstanding client service. Located in our newly renovated, state-of-the-art facility in Swansea, Massachusetts, BSVESS offers advanced emergency and specialty services supported by a talented and compassionate team of veterinary professionals.

We foster a collaborative, supportive environment where team members are encouraged to learn, grow, and contribute to the highest standard of veterinary medicine. If you are looking for a rewarding opportunity to leverage your veterinary knowledge while making a meaningful impact on patients, clients, and referring veterinarians, we would love to hear from you.

Benefits and Perks:

• Employer paid medical insurance premiums, AND paid deductible for employees!
• Medical, Dental, and Vision insurance options
• 401K with company Match
• Complimentary Life Insurance $25,000
• Personal Pet Discounts
• PTO and Holiday pay
• Company Sponsored Employee Assistance Program (EAP)
• Veterinary Social Worker on-site
• Ample paid CE…