Assistant Restaurant Manager

Overview

Join our Food & Beverage team the Grand Canyon Railway and Hotel!

Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring- all aboard for a fun and exciting job!

Under the direction of the Restaurant Manager, this position is responsible for assisting with floor supervision and overseeing the daily operation of Fred Harvey Restaurant and Spenser’s Pub. This includes all aspects of guest service, cleanliness of the restaurant facilities, and building employee relationships. In addition, this position supports the Restaurant Manager with advanced administrative responsibilities including using Kronos, accurately logging invoices;

and tracking uniform usage.

Position Type:
Full-Time, Year-Round

• Generous benefit program including medical, dental, and vision coverage, paid time off, and more!
• Free event tickets.
• Exclusive retail and dining discounts at GCR and other Xanterra properties.
• The adventure of a lifetime!

• Fully understand and support Xanterra's Mission Statement culteral pillars, Community commitment, and Core Values.
• Responsible for assisting in overseeing the daily operation of the Fred Harvey Restaurant and Spenser’s Pub to maximize profitability, minimize legal liability, and conform to the regulations of Coconino Health Department and Arizona Liquor Laws.
• Responsible for effective enforcement of all Xanterra and Grand Canyon Railway food and beverage hospitality standards, procedures, policies, and environmental programs.
• Responsible for compliance with all health and safety regulations and enforcing sanitary practices for food handling, general cleanliness, and maintenance of dining and food service areas. Responsible for reporting all maintenance repair requests promptly.
• Support F&B Corporate Xanterra University, TIPS & Serv-Safe classes by scheduling staff and assisting in conducting assigned classes. Review tracking of front-of-house (FOH) staff to comply with TIPS and Arizona Liquor Law.
• Perform duties related to opening/closing Fred Harvey Restaurant and Spenser’s Pub
• Under the direction of the Director F&B and working with the Restaurant Manager, reviews and monitors expenditures to ensure that business unit(s) conform to budget limitations. Records daily sales and labor costs on the “Actuals” spreadsheet to monitor labor costs.
• Co-responsible with the back of the house (BOH) Manager for the efficient buffet set-up, maintenance and breakdown under the current timetable. Following staffing guides for FOH and sets up sections for the meal period. Working with the Restaurant manager, make necessary adjustments based on staffing absences and last-minute changes such, as an increase in bus counts.
• Responsible for conducting daily “Service Briefings” and training staff: on proper evacuation procedures and how to execute plan timely, wine and beer selections, etc.
• Ensure all guest complaints (food quality and service) and employee concerns/issues are investigated, resolved, and handled professionally; follow up with the Restaurant Manager and Director F&B.
• Perform periodic walk-throughs in the dining room and business unit(s); working closely with all BOH Managers to look at all areas of food service to ensure food quality, consistency, presentation, cleanliness, and safety are maintained. Participate in quarterly F&B audits to determine areas and/or processes that may have…