Store Manager

Overview

Victra, the largest Verizon Authorized Retailer in the United States, seeks a Store Manager to shape the guest experience. You will coach your team to deliver best‑in‑class service, exceed store and personal sales targets, and embody Victra’s values of performance, collaboration, integrity, innovation, and celebration. This hourly role includes paid training and requires you to lead day‑to‑day operations while driving high‑performance results in a fast‑paced sales environment.

• Drive personal sales by following the EGET sales process.
• Lead the team by resolving customer issues and assisting with transactions.
• Follow directions from the District Manager on day‑to‑day operations.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to deliver outstanding customer experience, including handling customer flow, store traffic, and timely escalation resolution.
• Identify selling skill gaps and build development plans to help the team exceed sales metrics and quota assignments.
• Run store operations: analyze staffing needs, report financial and sales data, manage cash, meet compliance, and open trouble tickets with Facilities, Network, and IT to ensure store uptime and functionality.
• Monitor inventory: restock shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance according to company expectations.
• Complete store opening and closing activities.
• Share collective responsibility for attaining daily, weekly, and monthly store targets.

• Background in customer service within retail, restaurant, or wireless industry (preferred).
• 1–2 years of experience in a customer service or leadership role.
• Management experience in a commission‑based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing a high‑performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• 1+ years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak vacation periods.
• Minimum age 18.
• Legally authorized to work in the United States.

• Paid training
• Premium health, dental, and vision insurance
• Paid maternity leave
• 401K match
• Tuition reimbursement
• Fifty percent off Verizon service
• Referral bonus
• Frequent contests
• Career advancement opportunities

Pay will include a base rate of $19.15 per hour with uncapped earning potential through commission.

• Ability to lift ten pounds.
• Ability to stand for extended periods of time.

Employees must attend and complete a 2‑week New Hire University training program within 30 days of start date. The class may include overnight travel at the company’s expense. Various online and computer‑based training courses will be required throughout your employment with Victra.

We’re proud to be an equal opportunity employer and celebrate our qualified candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.