Golf Shop Assistant Part Time

Job Summary

Under general supervision, the inside Golf Shop Assistant is responsible for providing outstanding customer service to golfing and non‑golfing guests within the Golf Shop environment. The position assists with guest check‑in, retail sales, tee‑time reservations, and general golf operations while helping maintain a professional, organized, and welcoming Golf Shop atmosphere. The role may also assist with various operational tasks and projects supporting the golf club, including tournaments, merchandising, guest services, special events, and other day‑to‑day golf operations as assigned.

• Cultivate a positive teamwork environment.
• Be efficient with time at work.
• Communicate effectively with management, co‑workers and guests.
• Be flexible.
• Maintain integrity in all conversations and actions.
• Consistently report to work on time prepared to perform duties.
• Follow internal procedures and external regulations; bring report issues to management.

• Welcome and assist golfing and non‑golfing guests in a professional and friendly manner.
• Check in guests for scheduled golf tee‑times and assist with daily golf operations.
• Answer guest questions regarding the golf course, resort amenities, merchandise, services, and general property information.
• Provide a high level of customer service to help create a positive guest experience.
• Work collaboratively with other areas within the golf club to support the club operations.

• Answer telephones promptly and professionally while assisting with guest inquiries and tee‑time reservations.
• Reserve, modify, and manage tee‑times using the golf reservation system.
• Assist guests with golf‑related questions, scheduling, and operational information.
• Ensure proper approval has been obtained for Employee Golf.
• Respond to all direct golf shop group emails during your shift.

• Assist guests with merchandise selection and Golf Shop purchases.
• Operate the Point of Sale (POS) system to process retail sales, tee‑times, and other transactions accurately.
• Assist with cash handling and daily transaction procedures in accordance with company policies.
• Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.

• May assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.

• Remain attentive to retail activity within the Golf Shop and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.
• May assist in completing accident and incident reports for golfers and visitors within the golf shop.
• May be requested to contact emergency contacts.

• Support other departments with their duties when requested or assigned.

• Attend meetings and trainings, as scheduled.
• Conform with all safety standards and use of all appropriate safety equipment.
• Perform all other duties, as assigned.

• High school diploma or GED.
• Minimum one year of retail experience, preferably in a golf environment.
• Previous experience in a customer‑service‑related position.

• Basic knowledge of golf operations, terminology, and etiquette preferred.
• Strong communication skills with guests and teammates in a professional, friendly manner.
• Outgoing personality with a desire to positively represent the golf course.
• Ability to problem‑solve and remain calm under pressure.
• Ability to multitask and prioritize responsibilities effectively.
• Strong attention to detail and organizational skills.
• Ability to handle cash and process transactions accurately.
• Dependable, punctual, and team‑oriented.
• Understand and follow oral and written instructions.
• Flexibility and ability to adapt to changing needs.
• Ability to use a radio.

• Ability to use employee self‑service on company’s human resources/payroll database.
• Ability to use Point‑of‑Sale system, email systems, and other applicable operational systems.