Field Service Technician-Network

Field Service Technician – Network

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will perform work associated with splicing and maintaining outside plant facilities and equipment, installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable.

In this position you will exceed customer expectations by providing extraordinary customer service, identifying customer needs, and educating customers about TDS products and services. Your knowledge of telecommunications concepts, practices, and procedures, and your ability to be proactive with sales opportunities are essential.

Due to in‑field support and on‑call requirements, you must reside within a 60‑minute driving distance of the Happy Jack, AZ warehouse and be prepared for frequent overnight travel within the Arizona market.

You may be eligible for a $2,000 sign‑on bonus (payout terms apply).

• Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers.
• Identify the location of defective cable using various test equipment and repair buried, aerial, underground, or customer cable.
• Locate cable and fiber in response to customer requests and construction needs; climb poles and operate construction equipment as required.
• Mark company underground and buried facilities to prevent damage; keep an orderly log of all locate requests in our exchange area.
• Perform cable fault acceptance tests on newly constructed facilities.
• Assist with troubleshooting support techniques and corrections; respond to trouble dispatches.
• Assist with enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service and proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• 1+ year basic technical telecommunications experience or current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Valid driver’s license.
• Excellent attendance in order to meet TDS business needs.

• Complete required customer‑specific background and safety course requirements upon hire.
• Availability for on‑call/standby responsibilities, occasional travel, and overtime.
• Maintain DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services: inside wiring, internet, bonding & grounding, data & computer transmission concepts, fiber optic transmission, etc.
• Proficiency with computer applications: databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, Word, Excel, Explorer, CD‑ROMs.
• Ability to work independently with little supervision.
• Demonstrated customer service and sales skills and effective communication with internal and external customers.
• Organizational skills and ability to multi‑task.
• Ability to operate vehicles with manual transmissions.

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven paid national holidays &…