Warehouse & Distribution Supervisor - Second Shift

Warehouse & Distribution Supervisor - Second Shift Position Summary

The Warehouse & DC Supervisor is a key member of the warehouse operations team and is responsible for driving associate engagement, productivity, quality, accuracy, and safety in a specific area (inbound return orders, order picking, order sorting, or outbound/shipping) by providing leadership and day‑to‑day direction to a team of numerous hourly associates.

The Warehouse & DC Supervisor is also responsible for close collaboration with peers in other departments to ensure all decisions/outcomes align with the overall site goals and objectives. Communication with internal business teams, such as inventory, customer solutions, sales and warehouse operations, supply chain.

Monday – Friday / 3 PM – 11:30 PM

• Maintain a clean and safe working environment; ensure all equipment is in working order and that associates have the tools they need to be effective.
• Supervise associates to pick merchandise and consolidate orders, pack orders, or ship packages directly to consumers and retail customers.
• Supervise secondary production functions associated with their currently assigned department, such as returns, return‑to‑vendor processes, make‑ready/audit functions, etc.
• Implement optimal staffing mix during assigned shift for applicable department(s) in partnership with management the production/wave planning office.
• Monitor warehouse lines to ensure goods flow properly within the facility; communicate best practices for conveying goods to associates within department(s) of responsibility as well as upstream and downstream departments.
• Maintain accurate records of processed merchandise, packages and shipments, gift packaging, tracking numbers, etc. as well as associate productivity. Prepare daily reports of these metrics for the management team and provide appropriate feedback to associates to support accountability and recognition.
• Maintain high quality and productivity standards in assigned department(s) by providing continuous direction, training, and motivation to hourly associates (extensive time spent on warehouse floor, this is not a desk job).
• Coach and develop warehouse leads in the day‑to‑day motivation and support of hourly order processors.
• Ensuring on‑time order processing and warehouse, keeping service level promises to our customers is critical.
• Present problem analysis of operational issues to the inbound/outbound manager on duty (such as dips in productivity) and recommend solutions in a creative and logical manner.
• Be solution oriented and routinely make recommendations for continuous improvement within the site.
• Exercise the autonomy to make operational decisions on the fly to keep the building plans on track and support the business.
• Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organization policies and communications.
• In partnership with the warehouse area, plan and use independent discretion to organize day‑to‑day operations activities/objectives.
• Appropriately communicate with, follow up with, and support associates in a timely manner.
• Ability to leverage the various systems in the facility to generate reports, understand trends and potential roadblocks, interpret any corrective measures needed and execute plans to achieve desired outcome.
• Monitor hourly/daily reporting and escalte concerns when needed.
• Must be able to learn, understand, and regularly execute tasks related to the various software programs used to run the facility. i.e. ERP, WMS.
• Follow all established facility safety and security standards; set an example for, coach, and hold hourly associates accountable.
• Special projects and other duties, as assigned.

• Bachelor's degree in Supply Chain, Logistics or Business is preferred (or equivalent level of industry experience)

• 3 + years of previous distribution experience, with at least 2 + years of supervisory experience preferred.
• Self‑starter with integrity and confidence who strives to achieve even the most challenging objectives with limited supervision.
• Able to openly…