Auto Parts Counter Sales III

Auto Parts Counter Sales III (Full Time) #18

Arkadelphia, AR 71923, USA

Posted Tuesday, June 2, 2026 at 5:00 AM

The Counter Sales Level 3 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations. This role is driven by an energetic focus on sales programs and customer/team-oriented activities. Incentives may be available, covering aftermarket automotive replacement parts, heavy‑duty parts, auto and industrial paint, and body shop supplies and equipment.

The specialist will mentor and provide direction to new or junior Counter Salesperson and/or Delivery Driver. They utilize reasoning abilities to assist with complex customer requests, complete end‑of‑day or end‑of‑month reporting as assigned, and may serve as Leader in Training while in a temporary supervisory capacity.

• Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
• Demonstrate a thorough understanding of RPI store systems and processes.
• Display an advanced understanding of auto parts and be a go‑to source of information for customers and coworkers alike.
• Train other employees on parts knowledge and store processes.
• Assist manager in completing End‑of‑Day processing.
• Assist manager in completing end‑of‑month processing.
• Cooperate and coordinate well with coworkers as a team member.
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service, including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving upset or dissatisfied customers. Appropriately elevate issues if needed.
• Have a thorough understanding of pricing structure and customer discount availability; advise junior level Counter Sales as needed.
• Research part availability through computer and catalogs for stock numbers, inventory status, and pricing.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Handle cash and credit transactions; properly invoice/credit customer accounts. Assist junior employees with process and train on correct handling as needed. Report concerns and identify improper transactions to appropriate manager immediately.
• Complete required training to stay current in industry knowledge to better serve customers.
• Prioritize the order of delivery items and assign deliveries to drivers. Follow up on critical delivery items to ensure customer expectations are met.
• Correctly handle new and defective core returns from customers, ensure proper customer credit and complete necessary paperwork.
• Open and/or close store as scheduled.
• Work home store inventory/assist in other location’s inventory, if assigned.
• Clean (pick up trash, sweep, mop, etc.) and maintain inside and outside of building area.
• Potential supervisory duties in the absence of the store manager.
• Assist other workers within the store and direct their tasks when needed.
• Perform any other tasks as assigned.

• 401(k) employer matching
• Company paid vacation, holidays, and sick days
• Medical, dental, and vision
• Company paid basic life insurance & long term disability
• Short term disability
• Flexible spending accounts
• Additional supplemental life insurance
• Hospital indemnity
• Employee assistance program
• Employee purchase discounts
• Earning incentives and bonuses

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following knowledge, skill, and ability are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent experience or motivation to pursue a GED. Previous professional automotive parts counter sales experience and ability to reconcile/balance accounting figures. Prior leadership…