Desktop Support Technician

at compucomstaffing
, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is looking for a qualified desktop support technician to support the team onsite in arkansas city, ks. This technician will work as part of a rotating on call schedule. This is a contract to hire opportunity. The hours for this role are 11:00 am - 7:30 pm cst.

• repair, test, image and clean pc's, laptop, monitors, printers, and other related hardware
• maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• perform install, move, add, and change. Large imac events expected for client printer migration and pc refreshes
• ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• be able to account for work using visual task board , service-now ticket system, and during regular team stand up meetings
• comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• back up and burn end user data
• assist in developing and documenting improvements to current processes
• assist other coworkers in resolution of end users' technical issues across the program
• assist site leader in the execution of established processes and escalations
• assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
• perform backup, recovery, and security procedures both planned or during emergency
• follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• assist with diagnoses of network hardware and performance problems
• perform approved installation, configuration, and maintenance of physical network
• perform network system administration task both planned or during emergency
• diagnose shop floor pc deployment

• must possess solid desktop fundamentals with experience in powershell, intune, and system administration
• experience with asset management
• demonstrate high energy given fast paced environment
• working experience or strong understanding of enterprise technologies (office
  365, win
  10 professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction
• deep understanding of diagnosing, troubleshooting, replacing pc/laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers) as well
• get work done independently; dependable availability to work scheduled hours
• ability to handle multiple projects
• experience working in an enterprise environment
• ability to work with strong personalities
• trusted to work proactively given limited site it leadership

the rate for this position is between$19.50 - $26.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.

compucomstaffing
, a division of compucom systems, inc., is an equal opportunity employer.we provide it staffing services and solutions to fortune 1000 companies as well as small and medium business.for more information, visit

candidates mustbe authorized towork in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the california consumer privacy act notice.

under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

it is unlawful in…