Account Resolution Specialist

Job Location

Toledo, OH 43604

The Account Resolution Specialist is responsible for collecting payment on every open invoice that is 60+ days old. A Specialist works closely with Customers and our Field / Sales / Billing / Compliance / AR / Customer Service Teams to resolve disputes, discrepancies, & delinquencies which results in either payment, write offs or collections (third party collections agency). Through teamwork, research, critical thinking, persistence, professionalism and effective communication, the Specialist resolves outstanding accounts, creates awareness of current issues that need improvement, and discerns & reports concerning accounts.

• Collect payment on 60+ day invoices in select markets.
• Oversee, research, and resolve select markets’ outstanding Accounts Receivables.
• Report concerning accounts to Account Resolution Manager.

• Email and call customers to obtain payment on delinquent accounts.
• Promptly respond to and research customers’ reasons for nonpayment.
• Timely follow-ups with customers, field, & inner departments to ensure payment.
• Create awareness of issues to Manager.
• Report concerning accounts to Manager.

• High school diploma or equivalent.
• Minimum of one year of experience in customer service, collections, or office support.
• Comfortable working in an office setting and calling on delinquent accounts.
• Tackle a high-volume workload with frequent interruptions.
• Possess effective and assertive communication skills, both verbal and written.
• Self‑motivated, detail‑oriented & goal‑oriented.
• Displays professionalism to co‑workers and customers.
• Work effectively with a team.
• Ability to produce quality and quantity work.

• Full medical, dental, and vision insurance with day‑one coverage.
• 401k with company matching beginning on day one.
• Life, Short‑Term, and Long‑Term Disability at no cost to our employees.
• Paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.

GPRS is an Equal Opportunity employer.