Part-Time Executive & Operations Assistant

We are a multi-award-winning local business operating two home‑services franchises — Kitchen Tune‑Up and Bath Tune‑Up of Bloomfield, NJ — along with a fast‑growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex bronze winner 2025, and maintain 4.9/5 reviews across all platforms.

The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow‑ups, keep operations humming, and confidently pick up the phone.

• Executive Support
  • Own and protect the founder’s calendar; schedule, confirm, and reschedule meetings
  • Triage email inboxes daily; draft replies; surface what needs attention
  • Prep meeting agendas and capture notes; chase action items to close
  • Manage personal admin overflow (travel, vehicle, document renewals)
• Outbound Calling (a meaningful part of this role)
  • Cancelled appointment recovery – call cancelled and no‑show consultations to reschedule (we currently have a major gap here and need someone who closes it)
  • Appointment confirmations – day‑before calls to confirm consultations and reduce no‑shows
  • Proposal follow‑up – call open proposals to answer questions and move them to close
  • Vendor and supplier coordination – schedule deliveries, confirm payments, request COIs
  • Past customer outreach – review requests, referral asks, repeat‑business calls
• Franchise Operations
  • Coordinate vendor payments through  (you prep, founder approves)
  • Help run payroll cycles through Gusto
  • Keep CRM systems clean — Service Minder and Go High Level  (proposals, invoices, contact records)
  • Help plan and execute showroom events (design open houses, vendor partner events)
  • Coordinate with our in‑house crew
• eCommerce Operations
  • Respond to Amazon Seller Central customer messages (