Business Process & Transformation Manager, Resolutions

ABOUT UE:

United Educators (UE) is a member-owned liability insurer serving K-12 schools, colleges and universities across the United States, with a focus on long-term partnerships. Guided by our mission to support education, we provide exceptional claims support, customized coverage and relevant risk management resources. At UE, you will join a collaborative, mission-driven team committed to delivering flexible insurance solutions, exceptional service and measurable value to our members.

The Business Process Manager drives operational excellence within the Resolutions (Claims) Department by leading process improvement, workflow modernization, and transformation initiatives. Working closely with business stakeholders, this role identifies opportunities to improve efficiency, strengthen operational performance, and support organizational priorities through process optimization, technology solutions, and effective change management. The position partners closely with the Underwriting Operations Business Process Manager and other operational stakeholders to align process improvement efforts, share best practices, and support consistent approaches to operational excellence across business functions.

The role is responsible for delivering measurable business outcomes and sustainable operational improvements.

• Partner with business stakeholders to identify, analyze, and implement process improvement opportunities within the Resolutions Department.
• Evaluate workflows, business processes, and operational practices to identify inefficiencies, risks, and opportunities to improve effectiveness and service delivery.
• Develop and maintain current‑state and future‑state process documentation, process maps, and operational improvement roadmaps.
• Establish and monitor operational metrics to evaluate the effectiveness of process improvements and support continuous improvement efforts.

• Support the planning and execution of operational transformation initiatives aligned with departmental priorities and strategic objectives.
• Facilitate stakeholder engagement, communication, and adoption activities associated with process, technology, and operational changes.
• Assist business partners in evaluating the operational impact of proposed changes and developing implementation approaches that support successful adoption.

• Identify opportunities to leverage technology, workflow automation, and AI-enabled solutions to improve operational effectiveness and reduce administrative burden.
• Partner with business and technology stakeholders to define requirements, evaluate solution options, and support implementation efforts.
• Monitor emerging technologies and industry trends to identify opportunities for modernization and continuous improvement.

• Coordinate and manage multiple operational improvement initiatives, ensuring priorities, timelines, risks, and dependencies are effectively managed.
• Develop project documentation, business cases, cost-benefit analyses, and recommendations to support leadership decision-making.
• Track initiative progress and communicate status, risks, and outcomes to leadership and stakeholders.

• Collaborate with department leadership and cross-functional stakeholders to align operational initiatives with business objectives.
• Support the development of process governance, accountability, and ownership structures that promote sustainable operational improvements.
• Present analyses, recommendations, and performance results to leadership and business partners.

• Bachelor's degree in business, operations management, project management, information systems, or a related field required. Lean Six Sigma, PMP, Prosci, or similar certification preferred.
• Typically 5 years of experience in business process management, operational excellence, business operations, project management, or related disciplines; experience within the insurance industry or other highly regulated environments a plus.
• Strong understanding of…