Standard Operating Procedures Specialist - Healthcare RCM

Job Family: Business Operations

Travel Required: Up to 10%

Clearance Required: None

• Create detailed step‑by‑step documentation for back end (AR Follow Up & Denials, Billing) Revenue Cycle Management (RCM) processes.
• Collaborate with operations and quality teams to identify needs, skill gaps, and coaching opportunities, ensuring SOP content aligns with business requirements.
• Coordinate meetings, organize information, and track follow‑up items with moderate supervision.
• Provide ongoing support for process clarifications and performance enhancement.
• Maintain project planning materials, accurate records, conduct version control, review performance reports, and ensure completion of SOP deliverables within project timelines.
• Manage SharePoint sites for document distribution.
• Conduct Quality Assessments as needed.

• A high school diploma and 8+ years of prior relevant experience (Relevant experience may be substituted for formal education).
• Strong knowledge and hands‑on experience in back end Revenue Cycle Management processes, including billing, denial management, and AR follow‑up.
• Excellent communication, presentation, and facilitation skills.
• Ability to manage multiple stakeholders and deliver impactful results.
• Strong analytical and problem‑solving abilities.
• Ability to design SOP and training documentation and complete deliverables within strict deadlines.
• Proficiency in Microsoft Word, PowerPoint, Excel, Visio, Microsoft Teams, SharePoint, One Drive, and Outlook.
• Proficiency in at least one Patient Accounting software platform such as EPIC, MEDITECH, Cerner.

• Prior experience as an RCM workflow content writer and/or trainer.
• Experience in curriculum creation or process documentation.
• Experience with AI tools such as ChatGPT, MS Copilot (Creating AI agents, process improvement automation).
• Familiarity with Power BI.

The annual salary range for this position is $59,000.00 – $98,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short‑Term & Long‑Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back‑Up Childcare Program

Guidehouse is an Equal Opportunity Employer—protected Veterans, Individuals with Disabilities, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.