Manager, Field Service

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices play a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.

But we’re more than just a tech company. We value diversity, inclusion, and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

• Serve as the external escalation lead for critical customer issues, coordinating responses across field service, engineering, and customer teams.
• Act as subject‑matter expert (SME) for multiple core systems and at least two ASM toolsets, supporting all configurations.
• Lead and coach teams in 8D and other structured problem‑solving approaches, embedding strong diagnostics discipline in day‑to‑day service work.
• Guide technology qualifications at customer sites, leading cross‑functional process taskforces to secure successful performance and ramp.
• Correlate cross‑fab and multi‑system data sets, develop predictive models, and translate insights into practical actions for customers and internal teams.
• Drive cost‑of‑ownership improvements by feeding learnings into design reviews, maintenance strategies, and service offerings.

• Provide strategic vision for safety and environmental practices across your area of responsibility, always putting people and equipment safety first.
• Partner closely with corporate EHS to anticipate regulatory requirements and ensure compliance with local and global standards.
• Lead high‑level safety decisions, championing a culture where safety, quality, and care are non‑negotiable.

• Guide account strategy for critical customers, partnering with sales, account management, and business units.
• Influence capacity planning, technology adoption, and service strategies based on deep understanding of customer roadmaps and fab priorities.
• Incorporate customer feedback, performance data, and market trends into your planning, helping ASM stay ahead of industry developments.
• Represent ASM as a trusted advisor, clearly communicating our vision, roadmap, and value to customers at multiple levels.

• Communicate ASM’s strategy and team goals in a clear, inspiring way so everyone understands how their work contributes to our long‑term ambitions.
• Set and communicate clear expectations for performance, safety, and quality, aligning day‑to‑day work with organizational goals.
• Hold yourself and others accountable for meeting commitments, promoting a culture of ownership, follow‑through, and continuous improvement.
• Create and maintain a learning culture: provide regular feedback, encourage skill development, and open opportunities for growth.
• Empower others by delegating responsibility appropriately and fostering autonomy in decision‑making.
• Foster an inclusive, positive team environment where people feel valued, respected, and motivated—helping to attract, retain, and inspire top talent.
• Drive cross‑functional collaboration across local and global teams, ensuring diverse perspectives are considered in decisions and initiatives.

• Encourage and support the sharing of new ideas, creating a culture where innovation is welcomed, constructive challenge is embraced, and ideas are acted upon.
• Model resilience and a solution‑focused mindset when facing changes or escalations, helping others navigate challenges with confidence.
• Promote a growth mindset, encouraging colleagues to see change as an opportunity for learning, improvement, and innovation.
• Communicate change clearly and consistently, reinforcing alignment with organizational goals and the One ASM mindset.
• Drive collaboration across teams and regions to ensure a unified response to major changes and…