Revenue Coordinator

Mission Statement
The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

• Position Number:
• County:
  Union
• Posting End Date: 7/17/2026
• Anticipated Starting Salary: $47,397
• Job Series:
  Revenue Programs
• Classification:
  Revenue Coordinator - Career Path
• Class Code: PRP
  06P
• Pay Grade: SGS
  05
• Salary Range: $47,397 - $70,148

The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.

• Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
• Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
• Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
• Assist customers in‑person, over the phone, and via written communication in a clear and courteous manner.
• Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
• Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
• Identify potential issues of non‑compliance or fraud and refer cases appropriately for further review.
• Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
• Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.

• Ability to explain technical or regulatory information in a way that is easy for the public to understand.
• Ensures high levels of accuracy in all data entry, record‑keeping, and processing activities.
• Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines.
• Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.

A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

None required. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

A copy of a DD‑214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.