Hospitality Lead

Job Details

Job Location:

Bethany Children's Health Center - Bethany, OK 73008

The Hospitality Lead plays a vital role in shaping the patient, family, and guest experience at Bethany Children’s Health Center. This position serves as a connector across multiple touchpoints of the Hospital experience: ensuring our spaces are welcoming, our services are coordinated, and our guests feel cared for from arrival to departure. This role provides operational support across conference center logistics, guest relations, gift shop operations, and patient experience initiatives.

The Hospitality Lead helps create a culture of service excellence by anticipating needs, solving problems, and ensuring every interaction reflects the mission and values of Bethany Children’s. This position is ideal for someone who thrives in fast-paced environments.

• Conference Center Operations Manage all conference center reservations, room scheduling, and setup logistics
  
  Coordinate with internal departments to ensure event readiness and operational efficiency
  
  Maintain accurate documentation, communication, and follow-up for all reservations
  
  Troubleshoot logistical issues and support a seamless guest experience for meetings and events 25%
• Guest Relations Support Serve as a frontline support resource for patient and family concerns
  
  Assist with service recovery efforts and help resolve guest issues in a timely and compassionate manner
  
  Support Guest Relations team coverage as needed
  
  Document and report trends, concerns, and opportunities for improvement 20%
• Gift Shop Operations Oversee day-to-day backend operations of the Hospital gift shop Manage inventory, ordering, stocking, and vendor coordination
  
  Support staffing schedules and volunteer coordination where applicable
  
  Help ensure the gift shop remains welcoming, functional, and aligned with patient/family needs 20%
• Patient Experience Support Assist in implementing initiatives that enhance patient and family satisfaction
  
  Support environment-of-care details that contribute to comfort, hospitality, and emotional well-being
  
  Collaborate on projects that elevate the overall hospital experience 15%
• Events + Community Engagement Support Assist with hospital tours, donor visits, and community group logistics
  
  Partner with the Events Coordinator to support internal and external events
  
  Help coordinate hospitality needs for key organizational events and experiences 15%
• Other duties as assigned 5%

• Education:
  
  Associate’s degree required
  
  Bachelor’s degree in hospitality, Healthcare Administration, Communications, or related field preferred
• Experience:
  
  2+ years in hospitality, guest services, or patient experience, customer service and/or project management experience strongly preferred.
• License/Certification/Credential:
  
  Customer service or hospitality training preferred
  
  Trauma-informed care training preferred
  
  Project management certification or training preferred

Our work begins where we are all equal - at the heart. Bethany Children’s Health Center (formerly The Children’s Center Rehabilitation Hospital) located in Bethany, Oklahoma is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The ACHC accredited hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma.

Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient’s physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home. In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the…