Customer Service Executive

Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products.

This move offers exciting opportunities for staff to work in a fast‑paced, dynamic work environment where an employee's hard work and commitment are recognised.

We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.

• Proactively keep customers updated on existing orders and advise of delays as necessary
• Process orders in a timely manner on our internal CRM system
• Liaise with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
• Co‑ordinate customer returns and credits
• Ensure all internal and external customer queries are responded to in the agreed time scales
• Respond to live chat enquiries promptly and resolve efficiently
• Complete daily allocated tasks as per the Customer Services Team rota

• Computer literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
• Experience of sales order processing systems useful (full training on the job)
• Friendly and ambitious with an excellent telephone manner and communication skills
• Work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast‑pace environment
• Confident and approachable
• Deal with a large volume of sales calls / customer queries
• Process sales orders on our internal CRM quickly, accurately and efficiently
• Flexible / multi‑tasker
• Organised & process orientated
• Prioritise and deal with tasks as and when they come in
• Pro‑active and detail conscious / orientated
• Minimum grade C in English and Maths GCSE
• Previous experience of working in a customer facing / focused role (preferred)
• Experience in working in a B2B sales environment (desirable)

• Employer matched 5% pension contribution
• Life assurance
• Discretionary annual bonus
• 25 days annual leave plus bank holidays
• Reward Gateway
• Cycle to work scheme
• Employee Assistance Programme
• Sharesave Scheme
• Professional training contributions
• Calendar of wellbeing events

Our company operates on a two‑shift basis (on‑site) which rotates weekly, to ensure the best service for our customers.

Shift times are: week 1 – Monday to Friday 08:00 to 16:30 and week 2 – Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30.

Daily breaks are 2 × 15 minutes and 1 × 50 minutes.

Mid‑Senior level

Full‑time

Customer Service

Plastics Manufacturing

Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be requested at interview.