Teller - Mount Ida

Overview

Job Location:

Mount Ida - Mount Ida, AR 71957

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Assist customers with running coin through coin counters and exchanging for credit.
• Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions.
• Record all transactions promptly, accurately, and in compliance with Bank procedures.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries regarding interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services best suited for their needs.
• Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.
• Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

• Education and Experience
• Mental alertness and adaptability to office and field area work routines.
• Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.
• Experience General
• At least 6 months or more related experience and/or training.

• Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external.
• Must maintain confidentiality of customer and bank information at all times.
• Must comply with all internal controls and established bank policies and procedures at all times.
• Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.
• Will have the opportunity to represent the Bank at community events and in civic organizations.