Customer Service Manager
Listed on 2026-06-30
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Customer Service Manager
Key Resin Company – Batavia, OH
Are you ready to take the next step in your career with a stable, growing company? Key Resin Company, a high‑performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
What You’ll Do- Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
- Promote a culture of exceptional customer service and responsiveness
- Oversee order entry operations to ensure accuracy and efficiency
- Handle escalated customer concerns and ensure timely resolution
- Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
- Collaborate with sales, operations, and finance to support customers and improve processes
- Identify opportunities to enhance service quality and operational effectiveness
- Proven leadership experience in customer service or a related field
- Strong communication, problem‑solving, and organizational skills
- Ability to balance customer satisfaction with business objectives
- Experience working in SAP or an equivalent ERP
- Experience working in a manufacturing or distribution environment is a plus
- Experience with collections or accounts receivable is a plus
- Associates or higher degree in business or related field a plus
We value our employees and offer a strong, competitive benefits package, including:
- Health, dental, and vision insurance
- Company‑paid life and disability coverage
- Paid time off including parental leave and volunteer hours
- 401(k) match and pension plan
At Key Resin Company, you won’t just have a job—you’ll build a career with a company that values teamwork, quality, and continuous improvement. If you’re ready to make an impact and lead a team dedicated to excellence, we want to hear from you.
Apply today and take the next step in your career!Apply today and take the next step in your career!
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