Guest Services Agent - Residential

Job Description

Our dynamic portfolio awaits a customer focused team player to build meaningful relationships with residents and vendors. As a Guest Services Agent, you will provide excellent front desk customer service, manage check‑ins and check‑outs, coordinate services across departments, and ensure resident satisfaction.

• 3 weeks PTO
• Annual education allowance up to $1,000
• 401(k) match
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

• Greets guests upon arrival and provides excellent front desk customer service.
• Administers check‑ins and check‑outs.
• Delivers mail, messages and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides information on transport, restaurants and other local amenities.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Provides administrative duties as needed.
• Coordinates resident move‑ins and move‑outs, partnering with Leasing and Resident Services.
• Coordinates elevator reservations for residents: move‑in, move‑out, delivery.
• Assists with phone calls and emails from residents and guests.
• Recruits partners for our Onni Rewards program and continuously updates residents.
• Ensures cleanliness and upkeep of amenity spaces by completing property walks.
• Maintains service of resident lounge coffee machines and supplies.
• Refers multiple services (housekeepers, dog walkers, etc.).
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys.
• Assists residents with Friends and Family bookings with LEVEL.
• Plays role in planning resident events with Concierge, Resident Services and Property Management.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.
• Performs other duties as required.

• High school diploma.
• College courses in hospitality management or related field, preferred.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Commitment to exceed guest/customer service expectations with knowledge of high‑level luxury customer service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in a very high‑paced environment with excellent interpersonal skills.
• Professional, team‑oriented, and possess good work ethics.
• Excellent organizational and time‑management skills.
• Attention to detail and ability to work on multiple projects simultaneously.
• Flexible, positive, outgoing, personable, and able to relate well with diverse populations and age groups.
• Flexible schedule able to work weekends, holidays, and/or overnight.

3:00 pm – 11:30 pm (overnight shift).

Onni Properties, LLC (“Onni”) has been building communities for over half a century. Our success reflects our commitment to employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. We operate across North America with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Onni considers qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, and the City of Los Angeles Fair Chance Initiative. Applicants must disclose criminal history or undergo a background check once a conditional offer is made.

$21.00 per hour.

This role may involve the use of artificial intelligence to support research, analysis, content development, design, reporting, or operational efficiency. Employees must use AI responsibly, in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws; AI‑generated or assisted outputs must be reviewed for accuracy and appropriate disclosure.